Our cancellation conditions at a glance

Holiday joy is known to be the greatest joy! All the more annoying if it doesn't go as planned!
If something comes up, the following cancellation conditions apply to direct bookings:

Cancellation conditions winter 2022 & 2023:
Should you have to cancel your stay with us, the following conditions apply:
You can cancel your booking free of charge up to 14 days before arrival
up to 7 days before arrival, we allow us to retain 30% (your deposit) of the total amount of your booking.
From 6 days before arrival, we unfortunately have to invoice you for the full amount of your booking.

Exception of cancellation conditions for Christmas / New Year's Eve & Carnival week:
For bookings in the travel period December 22th, 2022 - January 7th, 2023 and February 11th, 2023 to March 05th, 2023 a free cancellation of your booking is only possible up to 21 days before arrival! Then we charge 100% of the total amount of your booking.

Exceptions to cancellations due to COVID-19:
If you have arrived due to COVID-19 restrictions such as entry or exit bans, border closures or acute travel warnings for the Kitzbüheler Alpen / Brixental region,
we guarantee you a 100% refund or a free rescheduling of your booking if you announce it 24 hours before arrival!

If you have any further questions about cancellations or changes to bookings, please contact us directly by phone at +43 5334 6229 or by email at info@heisenhof.at