Holiday joy is known to be the greatest joy! All the more annoying if it doesn't go as planned!
If something comes up, the following cancellation conditions apply to direct bookings:
Cancellation conditions 2021 & 2022:
Should you have to cancel your stay with us, the following conditions apply:
You can cancel your booking free of charge up to 14 days before arrival
7 days before arrival, 50% of the total amount of your booking is due.
From 6 days before arrival we unfortunately have to invoice you for the full amount of your booking.
Exception cancellation conditions for Christmas / New Year's Eve & Carnival week:
For bookings in the travel period December 22nd, 2021 - January 7th, 2022 and February 11th, 2022 to March 4th, 2022 a free cancellation of your booking is only possible up to 21 days before arrival! After that we will charge 100% of the total amount of your booking.
Exceptions to cancellations due to COVID-19:
If you have arrived due to COVID-19 restrictions such as entry or exit bans, border closures or acute travel warnings for the Kitzbüheler Alpen / Brixental region,
we guarantee you a 100% refund or a free rescheduling of your booking if you announce it 24 hours before arrival!
If you have any further questions about cancellations or changes to bookings, please contact us directly by phone at +43 5334 6229 or by email at firstname.lastname@example.org